Exemplary Customer Service
From start to finish the Winning Smiles team have had an exemplary approach to customer service. The initial call to make an appointment for a consultation was handled extremely professionally by Dental Receptionists. They were able to make an appointment around my busy schedule and I got an appointment within 10 days.
The consultation went ahead as planned where I had photos taken of my teeth and then advised of the best plan of action to improve my misaligned teeth. Also during the consultation, I was advised of the payment options and potential payment plans if I couldn’t settle the bill as a whole.
Then came the pre-dental treatment to ready me for my braces. The Hygienist was absolutely brilliant. She cleaned my teeth and also went in to great detail on how I should clean and maintain my teeth.
Due to a large Frenulum, I had to undergo a Frenectomy. I was extremely nervous about having the Frenectomy but was reassured by the Orthodontist and the procedure was carried out quickly and pain-free.
Following the Frenectomy I had my braces installed and revisited the practice every 4-6 weeks for 11 months. During these visits again all the team were very courteous and polite and put me at ease.
The day the braces were finally removed the Orthodontist removed I was provided with a fixed brace and measured-up for a night brace to also use. I was reminded how to clean my teeth and also that if I had any problems to come back and see them.
So to close this practice lives up to its name because I truly have a ‘Winning Smile’ now.