Exemplary Customer Service
From start to finish the Winning Smiles team have had an exemplary approach to customer service. The initial call to make an appointment for a consultation was handled extremely professionally by Dental Receptionists. They were able to make an appointment around my busy schedule and I got an appointment within 10 days.
The consultation went ahead as planned where I had photos taken of my teeth and then advised of the best plan of action to improve my misaligned teeth. Also during the consultation, I was advised of the payment options and potential payment plans if I couldn’t settle the bill as a whole.
Then came the pre-dental treatment to ready me for my braces. The Hygienist was absolutely brilliant. She cleaned my teeth and also went in to great detail on how I should clean and maintain my teeth.
Due to a large Frenulum, I had to undergo a Frenectomy. I was extremely nervous about having the Frenectomy but was reassured by the Orthodontist and the procedure was carried out quickly and pain-free.
Following the Frenectomy I had my braces installed and revisited the practice every 4-6 weeks for 11 months. During these visits again all the team were very courteous and polite and put me at ease.
The day the braces were finally removed the Orthodontist removed I was provided with a fixed brace and measured-up for a night brace to also use. I was reminded how to clean my teeth and also that if I had any problems to come back and see them.
So to close this practice lives up to its name because I truly have a ‘Winning Smile’ now.
After having spent years feeling embarrassed and unconfident with my teeth, I visited winning smiles feeling quite unsure as to how much of a difference they would be able to make. I am extremely pleased to say, after several months of excellent treatment I finally have the smile I had always wished for. The team at winning smiles have given me a new found confidence, and I can’t thank or recommend them highly enough.
Their professionalism, friendliness, honesty and generosity have been of constant comfort through the process.
Thankyou so much Ian,Andrew and the rest of the Winning Smiles team.
A smile to be proud of
I would just like to thank Andrew, Ian and all of the staff at Winning Smiles.
I have just completed my treatment, implants, crowns, orthodontics and whitening and am over the moon with the results. I found all of the staff at Winning Smiles very friendly and extremely professional. They listened to the problems I was having with my teeth, suggested solutions and explained every stage of the procedures.
I would highly recommend them as I now have a ‘Winning Smile’ to be proud of.
Gill – Adult Teeth Straightening
Having just finished my Invisalign treatment I feel I must write and thank the whole team at Winning Smiles.
Thinking at the age of 57 there was no way anything could be done for my crooked teeth. I thought I would enquire as my husband had undergone extensive implant work and the result was amazing and very successful.
I had attended an NHS dentist reqularly and thought my teeth must be in a reasonable condition, but after a consultation with Andrew I realised just how bad a condition they were in.
After a few appointments with Andrew and the Hygienist I was referred to ‘Andrew’s Dad’ Mr Fennell for my Invisalign treatment.
It has taken about 18months but the result is really great. The standard of care throughout was professional and friendly from all of the team.
I would thoroughly recommend Invisalign, you get used to wearing the aligners almost immediately and nobody even knows you are having treatment. I am more confident now when I smile than I have ever been!
Thank you Winning Smiles once again and I look forward to my next checkup!
Ruth – Don’t be scared of sedation!
DON’T BE SCARED OF SEDATION……..IT’S BRILLIANT….TRUST ME!!!
I came in for 4 hours sedation with your FANTASTIC sedationist Doctor Damian. It was recommended as I needed 10 upper crowns and surgery to even up my gum lines. This involved a very lengthy treatment, which thankfully I was not aware of. Amazingly I was told to eat and drink before treatment. The drug process to put me to sleep was not in the least bit traumatic. It only involved a tiny needle, with just one drop at a time of the drug. When I came round, I did not feel unwell in the least (just not quite with it). It was a totally stress free experience, and I recommend it to anyone undergoing lengthy/complex work.
Andrew is also doing a brilliant job, sorting out my general and cosmetic dentistry…..BEFORE AND AFTER his clever Dad Michael straightened them for me with Invisalign.
The girls are all great too, and I am SO lucky to have found the perfect team at Winning Smiles!
As a patient who started Invisalign aged 50, I have been wearing my Invisible braces for 9 months so far. My total treatment time is 1 year for the top set, and 2 years for the bottom set. The improvement to date of my dreadfully crooked teeth is just incredible. I won’t pretend it is an easy ride, BUT it is well worth doing if you are as embarrassed as I was about your teeth. I feel positively excited about my future perfect smile. Thanks Michael, (and the girls) for looking after me SO well! Kindest regards from Ruth